11gt99's commitment to responsible gaming
11gt99 believes that entertainment should always be safe and controlled. Our responsible gaming tools keep you protected and make playing a genuinely enjoyable experience.
Why responsible gaming matters
Online betting and casino games can be a legitimate and enjoyable form of entertainment — as long as they are enjoyed responsibly. At 11gt99 we believe every player should stay aware of their own limits. Gambling or betting should never be seen as a source of income — it is purely a form of entertainment.
Our platform is committed to providing a safe and transparent environment for players in Bangladesh. At 11gt99, responsible gaming is not just a policy — it is part of our core values. We want every session to be enjoyable and free from any negative impact.
On this page you will learn how to play responsibly, which tools are available to you, and where to get help if gaming becomes a problem.
Age restriction — extremely important
Only players aged 21 or above may play at 11gt99. Opening an account or playing games by anyone under age is strictly prohibited. We may request necessary documents for age verification. We never relax this rule.
Our protection tools
11gt99 provides several effective tools to help you stay in control of your gaming.
Set deposit limits
You can set daily, weekly, or monthly deposit limits. Once a limit is set, it cannot be exceeded. Lowering a limit takes effect immediately; a waiting period applies to increase it.
Time-Out
Need a break for a few days? Set a time-out from 24 hours to 30 days. During this period you will not be able to log in to your account or place bets.
Self-Exclusion
If you feel that gaming is affecting your life, choose self-exclusion. You can keep your account closed for a minimum of 6 months or permanently.
Betting history review
View a complete record of all your previous bets, wins, and losses. Understanding your own patterns is the first step toward responsible gaming.
Reality check
After you have been playing for a set period of time, our system will send you a prompt reminding you how long you have been playing. This prompt keeps you aware.
24/7 support
Our Bengali-language live chat support is always available for any help with responsible gaming. Our team is here for you.
Recognising the signs of problem gambling
It can sometimes be difficult to recognise on your own when gaming is becoming a problem. 11gt99 wants you to stay informed. Look out for the signs below — if even one of them applies to you, seeking help is the right step.
Financial signs
- Placing larger bets to chase losses
- Using money meant for everyday expenses to play
- Borrowing or taking on debt to gamble
- Making financial transactions in secret
Behavioural signs
- Being unable to stop playing
- Playing in secret, hidden from family and friends
- Neglecting work or studies
- Feeling restless or irritable when not playing
Keep in mind
- Gaming is never a solution to financial problems
- There is no guarantee of winning — the possibility of loss is always there
- Avoid playing when drinking or under mental stress
- Avoid making a habit of playing every day or on a regular basis
- Set a fixed budget for entertainment and do not go beyond it
Use the protection tools step by step
Activating the safety features at 11gt99 is easy — just follow a few simple steps.
Log in to your account
Log in to your 11gt99 account. If you do not have an account yet, register first and make sure you are 21 years of age or older.
Go to account settings
Navigate to the "Responsible Gaming" section in your dashboard. There you will find all the options for deposit limits, time-out, and self-exclusion.
Set your limits
Set a daily or monthly deposit limit. Lowering a limit takes effect immediately. A waiting period applies to increase a limit — this protects you from making decisions on impulse.
Choose time-out or self-exclusion
Set a time-out if you want a short break. Choose self-exclusion for long-term protection. During self-exclusion we will not send you any promotional messages.
Get support
For any questions or issues, speak to us in Bengali via our 24/7 live chat. Our team will help you use the right tools.
Protecting minors
11gt99 places the highest importance on protecting minors. Our platform is operated for players aged 21 and above only. If you think a minor may be able to access your device or account, take the following steps.
Keep your device locked
Use a password or PIN on your phone or computer so that children cannot easily gain access.
Log out
Always log out of your 11gt99 account after use. Do not share your password with anyone.
Filtering software
Use parental controls or web filtering software on family devices that can block online gaming sites.
Have an open conversation
Talk openly with your family about the risks of online gaming and betting. Awareness is the best protection.
If you need help
Asking for help is a sign of strength, not weakness. We are always here for you.
11gt99 support
Professional support
If you feel that gambling is having a negative impact on your life or your family's life, seeking professional mental health support is important. There are several organisations in Bangladesh that provide mental health services and offer free consultations.
Play safely and enjoy yourself
We are committed to ensuring your entertainment at 11gt99 — responsibly.
Frequently asked questions
Answers to the most frequently asked questions about responsible gaming.