11gt99 Privacy Policy

This Privacy Policy ("Policy") applies to users of the 11gt99 platform. When you use our website 11gt99.cam, register, or use our services, you are considered to have agreed to the terms of this Policy. We place the highest importance on the privacy of users in Bangladesh and are committed to ensuring the protection of your personal information.

Data Collection

11gt99 collects various types of information to provide its services. This information is collected in two main ways — directly from you and automatically through your use of the platform.

1.1 Directly Collected Information

The following information is provided directly by you:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID (NID) or passport number (for identity verification)
• Payment account details (bKash, Nagad, Rocket, Upay numbers)
• Bank account details (where applicable)
• Information provided when contacting customer support

1.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information
• Browser type and version
• Login time, session duration, and activity history
• Gaming history and transaction records
• Data collected through cookies and similar technologies

Data Use

11gt99 uses the information it collects only for the following legitimate purposes:

2.1 Account Management and Verification

Your personal information is used to verify your identity, create and manage your account, and confirm your age (21 and above). This is essential for the proper operation of 11gt99's services.

2.2 Financial Transaction Processing

The necessary information is used to carry out all financial transactions, including deposits and withdrawals. This information is essential to ensure secure transactions via bKash, Nagad, Rocket, Upay, and bank transfers.

2.3 Customer Support

Your information is used to respond to your complaints, questions, or support requests, and to assist you through our 24/7 live chat service.

2.4 Platform Improvement and Personalization

By analyzing your gaming preferences and usage patterns, we improve our services and create a more suitable experience for you.

2.5 Fraud Prevention and Security

Information is used to detect suspicious activity, prevent unauthorized access to accounts, and carry out the necessary checks for anti-money laundering (AML) compliance.

2.6 Notifications and Communication

Your contact information is used to send important account updates, security notices, and where applicable, promotional information.

Data Storage and Protection

11gt99 uses industry-standard technologies and practices to protect your information.

3.1 Encryption and Security Measures

Our platform uses SSL (Secure Sockets Layer) encryption technology. This means all information transmitted between you and our servers is encrypted and cannot be read by third parties.

• 256-bit SSL encryption on all data transmission
• Password hashing and salting
• Regular security audits
• Firewalls and intrusion detection systems to prevent unauthorized access
• Strict controls on employee access to data

3.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, some information may be retained for as long as required by legal obligations, financial regulations, and dispute resolution needs.

Sharing Data with Third Parties

11gt99 does not sell your personal information. However, in certain circumstances, limited information may be shared with third parties.

4.1 Service Provider Partners

We work with certain trusted third-party service providers to operate our services, such as:

• Payment processing providers (bKash, Nagad, Rocket, Upay, and banking partners)
• Identity verification service providers
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others)
• Technology infrastructure providers

Only the information necessary for them to provide their services is shared with these partners, and they are required to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed under legal obligations in the following circumstances:

• In response to a court order or legal process from a competent authority
• In response to a lawful request from a government authority or regulatory body
• To assist in the investigation of financial crimes
• To prevent and investigate fraud or illegal activity

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such cases, we will notify you in advance.

Cookies and Tracking Technologies

11gt99 uses cookies and similar technologies in your browser. Cookies are small text files stored on your device that help improve your experience.

5.1 Types and Purposes of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security. Without them, the site will not function properly.
• Functional Cookies: Used to remember your preferences, language settings, and other personalized settings.
• Analytics Cookies: Collect statistical data to understand how users use the site. These do not contain personal identifiers.
• Performance Cookies: Used to monitor site loading speed and performance for improvement purposes.

5.2 Cookie Controls

You can decline or delete cookies by changing your browser settings. However, disabling essential cookies may cause some services to not function properly.

User Rights

As a 11gt99 user, you have several important rights over your own information.

6.1 Right to Access Information

You can request at any time to know what information we hold about you. We will provide you with a copy of that information within a reasonable time.

6.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. We will process that correction promptly.

6.3 Right to Delete Information

In certain circumstances you can request that your information be deleted. However, it may not be possible to delete all information where there are legal obligations, financial records, or ongoing disputes.

6.4 Right to Restrict Processing

In some circumstances you can request that the processing of your information be restricted, such as when there is a dispute about the accuracy of the information.

6.5 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or notifications, you can contact us at any time to opt out of that service. However, important account-related notifications cannot be turned off.

Privacy of Minors

11gt99 strictly prohibits anyone under 21 years of age. Our platform is for those aged 21 and above only.

7.1 Age Verification

We verify your age at the time of registration and during payment transactions. This verification is carried out through a national ID or other government-issued documents.

7.2 Prohibition on Collecting Information from Minors

We do not knowingly collect personal information from anyone under 21 years of age. If information from a minor is accidentally collected, it will be deleted as soon as we become aware and the associated account will be closed.

7.3 Information for Parents and Guardians

If you suspect that your child or a minor you know is using our platform, please contact us immediately. We will take prompt action.

Payment Information Protection

We pay special attention to protecting financial information, as it is the most sensitive type of personal information.

8.1 Payment Information Management

We do not store full payment card numbers or mobile banking PINs on our servers. Payment processing is carried out directly through trusted payment gateways.

8.2 Approved Payment Methods

11gt99 supports only the following approved payment methods:

• bKash
• Nagad (Nagad)
• Rocket (Rocket)
• Upay
• Bank Transfer (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, etc.)

Minimum deposit amount is ৳300 and minimum withdrawal amount is ৳500. Withdrawal time is generally within 30 minutes to 3 hours.

8.3 Transaction Records

All transaction records are kept for a specified period for financial regulation and fraud prevention purposes. These records also help with your account history and dispute resolution.

Policy Changes

11gt99 reserves the right to change or update this privacy policy as needed.

9.1 Notice of Changes

If there are significant changes to the privacy policy, we will notify you in the following ways:

• By posting an update notice on this page of the website
• By sending a notification to your registered email address
• Through a pop-up or banner message when you log in

9.2 Meaning of Continued Use

If you continue to use 11gt99 after a policy change, you will be considered to have given your consent to the updated policy. If you do not agree to the updated policy, you may request to close your account.

9.3 Archive

Previous versions of the privacy policy are archived with us. Contact us if you need to view a previous version.

Contact

Contact us for any questions, concerns, or requests regarding this privacy policy. Our team is always ready to assist you.

Please also read our other policy pages for more information: Terms & Conditions, Responsible Gaming, FAQ.