11gt99 Terms and Conditions

1. General Provisions

11gt99 is an online entertainment platform that provides slots, live casino, sports betting and other gaming services for players in Bangladesh. In this terms and conditions document, "we", "platform" or "11gt99" refers to this service provider. "User", "you" or "player" refers to any person who accesses this platform or creates an account.

These terms are written in Bengali and apply to the Bangladesh market. By accessing the site, registering an account, playing any game or conducting any financial transaction, you are considered to have read and accepted these complete terms and conditions.

11gt99 reserves the right to amend these terms at any time. Continued use of the platform after any amendment takes effect will be considered acceptance of the new terms.

2. Eligibility and Age Requirement

The following conditions must be met to create an account or use services on this platform:

• You must be 21 years of age or older.
• You must be accessing from a country or region where online gaming is not legally prohibited.
• You must confirm that you are operating the account in your own name and for your own benefit.
• You are using this platform voluntarily and with sound mental capacity.
• You are not located in a place where online gaming is strictly prohibited.

11gt99 may request age verification documents at any time. Failure to complete verification will result in immediate account suspension.

3. Account Registration

3.1 Single Account Policy

Only one account is permitted per individual. Creating multiple accounts under the same person's name, address, device or payment method is strictly prohibited. If this rule is violated, all associated accounts will be closed and the deposited balance may be forfeited.

3.2 Providing Accurate Information

All information provided at the time of registration must be true, accurate and up to date. If false or misleading information is provided, 11gt99 has the right to close the account and forfeit all balances.

3.3 Account Security

It is your responsibility to keep your login details confidential. If you notice any unauthorised access or suspicious activity on your account, you must notify us immediately through live chat. 11gt99 will not be responsible for third-party activity.

3.4 Identity Verification (KYC)

In the interest of security and transparency, 11gt99 may request identity verification documents at any time. Completing the verification process may be mandatory before withdrawals.

4. Deposits and Withdrawals

4.1 Deposits

The minimum deposit amount at 11gt99 is ৳300 (three hundred taka). This minimum limit applies equally to all payment methods. Accepted payment methods:

• bKash
• Nagad (Nagad)
• Rocket (Rocket)
• Upay
• Bank Transfer (all major commercial banks)

Deposit processing is generally instant. Depositing using a third-party account is strictly prohibited — only methods registered in your own name may be used.

4.2 Withdrawals

The minimum withdrawal amount is ৳500 (five hundred taka). After a withdrawal request is approved, it is generally completed within 30 minutes to 3 hours. Withdrawals can only be made through the same method used for the deposit.

4.3 Transaction Conditions

• All transactions are conducted in Bangladeshi Taka (৳).
• 11gt99 reserves the right to verify suspicious transactions.
• Transactions may be put on hold if fraud or unethical activity is suspected.
• If money laundering or financial crime is suspected, the relevant authorities will be notified.

5. Bonuses and Promotions

5.1 Welcome Bonus

New players will receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. For example: a deposit of ৳1,000 will earn a bonus of ৳1,500, giving a total balance of ৳2,500. Or, depositing ৳14,000 or more will earn the maximum bonus of ৳10,000, giving a total balance of ৳24,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 20 times (20x). This means the bonus amount must be wagered 20 times before it can be withdrawn. Example: if you receive a bonus of ৳1,500, you must place a total of ৳30,000 in bets before withdrawing.

5.3 General Bonus Terms

• Each player may use a specific promotion a maximum of one time.
• Bonuses are only usable on the games specified in the promotion's terms.
• Bonuses cannot be converted to cash and are only usable for playing games.
• 11gt99 reserves the right to change, suspend or cancel any promotion at any time.
• In cases of any ambiguity, the decision of 11gt99 will be considered final.
• If abuse or fraud in claiming bonus benefits is proven, the bonus and any associated winnings will be forfeited.

6. Gaming Rules

6.1 Game Results and Fairness

All games on 11gt99 are operated in a technically fair and transparent manner. Random Number Generator (RNG) technology is used to determine game outcomes. Neither any player nor 11gt99 can control the results.

6.2 Technical Issues

If the internet connection is lost or a technical problem occurs during a game, the data saved on the 11gt99 server will be considered final. If a game session cannot be recovered, the bet will be cancelled and the amount will be refunded.

6.3 VIP Program

Regular players can join the 11gt99 VIP program. The VIP tiers are as follows:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback
• Diamond: up to 1.5% weekly cashback

VIP tier progression is based on regular active participation. Additional benefits and rewards are available at each tier.

7. Prohibited Activities

The following activities are strictly prohibited on the 11gt99 platform:

• Creating multiple accounts or using a third party's account.
• Conducting money laundering or illegal financial activities.
• Using fraudulent methods to obtain bonus benefits.
• Attempting to hack game software or systems, using bots or gaining unfair advantages.
• Colluding with other players to manipulate outcomes.
• Filing false complaints against the platform or disputing results in bad faith.
• Operating an account using a false identity or documents.
• Placing bets on behalf of or with another person's funds (proxy gaming).

8. Account Suspension and Closure

8.1 Authority of 11gt99

11gt99 may suspend or close an account without prior notice in the following circumstances:

• In the event of a violation of these terms and conditions.
• In the event of suspicious or fraudulent activity.
• On suspicion of financial irregularities or money laundering.
• In the event of failure to complete identity verification.
• On the instruction of legal or regulatory authorities.

8.2 Voluntary Account Closure

If a player wishes to voluntarily close their account, they can contact us through live chat. A self-exclusion option is also available as part of responsible gaming.

9. Limitation of Liability

11gt99 accepts no liability in the following cases:

• Issues arising from loss of internet connection or power outages.
• Faults in third-party technology, software or payment methods.
• Damage caused by problems with the user's device or network.
• Unforeseen technical failures or force majeure situations.
• Damage caused by a player's own negligence or unintentional actions.

11gt99 always strives to provide a safe, fair and entertaining experience. However, the platform is not responsible for any financial losses arising from gaming — gaming is conducted entirely at the individual's own risk.

10. Privacy and Security

11gt99 gives the highest priority to protecting users' personal information. All data is secured by SSL encryption technology. Your personal information will never be sold or rented to third parties.

To learn more about how data is collected, stored and used, please read our Privacy Policy. Our privacy policy is an integral part of these terms and conditions.

• Information collected during registration and transactions will be used solely for providing services.
• Cookies and tracking technologies are used to improve the user experience.
• Information may be provided to authorities upon request under legal obligations.

11. Responsible Gaming

11gt99 believes that gaming should be an enjoyable form of entertainment, not a source of addiction. We encourage all players to play responsibly.

Our responsible gaming tools:

• Deposit Limit: Set a maximum limit on your daily, weekly, or monthly deposits.
• Self-Exclusion: Exclude yourself from the platform for a set period of time.
• Reality Check: A feature that lets you know how long your game session has lasted after a set interval.
• Support: Our team is always ready to provide professional advice and assistance for gaming-related issues.

Read our Responsible Gaming page to learn more.

12. Terms & Conditions Changes

11gt99 reserves the right to change, amend, or update these terms and conditions at any time. A notice will be provided through the platform for any significant changes.

Continued use of the site after any changes will be considered acceptance of the new terms. It is therefore recommended that you visit this page regularly. Confirm the latest version by checking the "Last Updated" date shown at the top of the terms and conditions.

13. Contact & Complaints

If you have any questions, clarifications, or complaints regarding these terms and conditions, please contact us:

• 24/7 Live Chat: For instant support in Bengali.
• Email: [email protected]

Our team will respond as quickly as possible after receiving a complaint. Additional verification may be required for complex matters. All complaints are handled with complete confidentiality.

In resolving disputes, both parties will attempt to reach a solution through discussion. For technical matters, 11gt99's server logs and records will be considered the final evidence.